Return and Refund Policy

Last updated: 24.03.2025

At CuroSleep, customer satisfaction comes first. We have established transparent return policies so you can shop with confidence, knowing that we will assist you if you are not satisfied with your order for any reason.

Return & Refund Policy – CuroSleep

If you are not 100% satisfied with your purchase, you can return it within 100 days from the delivery date for a full refund of the purchase price. You will bear the return shipping costs, unless the product is damaged or incorrectly delivered. Please contact us at info@curosleep.com to get a return address.

 

Return Conditions

  • Items must be returned in their original condition: unworn, unwashed, unchanged, and with all tags attached.
  • Returns must be made with the original packaging.
  • Personalized items are excluded from exchange.
  • Defective or incorrect items

 

How to proceed:

  1. Send an email to Support@curosleep.com
  2. Include a photo, a description, and your order number.

After reviewing the damage, we will contact you to find a suitable solution. Please note: damaged or incorrect items must be reported within 48 to 72 hours of delivery.


Orders Purchased with Vouchers

Please note that orders paid with vouchers cannot be returned or refunded.

By using a voucher, you agree to these terms and acknowledge that such purchases cannot be canceled, returned, or refunded under any circumstances.


Damaged or Incorrectly Delivered Items


Please check the packaging immediately upon receipt of your order.

If the item is damaged or incorrectly delivered, please contact us immediately at info@curosleep.com.
  • Place the item on a flat surface and take clear photos showing the damage and the product label clearly.
  • Send the photos along with a brief description of the problem and your order number to our team within 5 days of receipt.

In this case, we will cover the return shipping costs and send you a replacement product free of charge.

 

Damaged or Defective Items

Please inspect the packaging immediately upon receipt.

If the item is damaged or incorrectly delivered, contact us immediately.

In this case, we will cover the return shipping costs and send you a free replacement.

 

Refunds (if applicable)

Once your return is received and inspected, you will receive a confirmation email.

After approval, the refund will be issued within 14 days to your original payment method.

 

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again
  2. Contact your payment provider – sometimes it takes a while
  3. If you still haven’t received the refund, please contact us

 

Exchanges

  • We do not offer direct exchanges.
  • Please return the item and place a new order.
  • For non-defective products, you bear the return shipping costs.

 

Return Shipping Costs

Return shipping costs depend on the actual shipping charges. You are responsible for these costs. They vary depending on the shipping carrier and country of origin.

 

Return Instructions and Refund Process

Please note that all returns must be sent to our designated return address in Asia. To ensure a smooth and efficient return process, please follow the return instructions provided by our customer service. This helps us process your return correctly and allows you to continue shopping with confidence.

Once we receive and inspect your returned item, we will notify you of the outcome. You will be informed whether your refund has been approved or rejected based on the condition of the returned product and adherence to our return policies.

 

Refusal of Delivery Policy

If a customer refuses to accept an order, the package may be destroyed and not returned to us. In such cases, we cannot provide a full refund, as the item cannot be recovered.

To be eligible for a refund, you must first accept the delivery and then contact us at info@curosleep.com to initiate the return process according to our return policy.

 

Contact Information

 

CuroSleep

Company Name: Zorano Limited
Company Number: 76184175
Company Address: Unit 1005, 10/F, Boss Commercial Centre
28 Ferry Street, Yau Ma Tei, Hong Kong

 

  • Monday – Friday: 08:00 – 18:00
  • Saturday and Sunday: 10:00 – 16:00