Shipping & Delivery

Last updated: 01/02/2026

Shipping Policy – CuroSleep

This policy applies to all orders shipped to Germany. It is intended to give you a clear understanding of our shipping terms. Please read this information carefully before placing an order.

Shipping, Processing, and Order Deadlines

Order Cut-Off Time:5:00 PM (GMT+01:00) Central European Time
Processing Time: 1–2 business days (Monday–Friday)
Delivery Time:5–12 business days (Shipping takes place Monday–Friday)

Order Cancellation

You can cancel your order within 6 hours after purchase for a full refund.
Please contact us by email if you would like to cancel your order:info@curosleep.com
Once the order has been shipped, changes or cancellations are no longer possible.

Tracking

Once your order has been shipped, you will receive a tracking number.
Please provide a valid email address to track your shipment.
A customer account is not required, but it can be helpful for tracking.

Tracking Issues

If the tracking number does not work or shows no information, please wait 1–3 business days, as there may be delays in updates.

In rare cases, no updates may be displayed even though your order is still arriving as scheduled.

For delivery issues, please first contact the respective shipping carrier.

If you have not received your order after the estimated delivery time, please contact us.

Contact Information

CuroSleep

Company Name: Zorano Limited
Company Number:76184175
Company Address:Unit 1005, 10/F, Boss Commercial Centre
28 Ferry Street, Yau Ma Tei, Hong Kong

Phone: +44 7490333303

Email: Support@curosleep.com

Our Business Hours

Monday – Friday: 08:00 AM – 06:00 PM

Saturday and Sunday: 10:00 AM – 04:00 PM